Fraud Blocker Refund policy - Skater HQ
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Refund policy

 

Postage and Returns

Please note these are only guidelines and are subject to change. 

FREE SHIPPING

We provide Free Shipping on orders $100 and above Australia wide. Select "Free Shipping" as the shipping method during the checkout process so you don't miss out!

Free Shipping does not apply to:
- Electric Vehicles
- Fun Boxes
- Ramps and Rails
- Heavy Items (such as Ezy Rollers)
- Special Orders
- Items larger than 40" (1m)

 

AUSTRALIA POST 'SAFE DROP' LIABILITY

 Our parcels are lodged as Signature Required and will be taken to a post office if no one is home. However, a customer may choose a MyPost Safe Drop after receiving their tracking notification, in which case the parcel is left without signature at the customer's own risk, in accordance with Australia Post SafeDrop terms and conditions. Skater HQ cannot be liable for loss or damage incurred from a SafeDrop delivery.

 

EXPRESS DELIVERY WITHIN AUSTRALIA

We also offer an express delivery option so your products will approximately arrive 1 day (if you're in the express delivery zone) after we receive your payment. To arrange an express delivery just place your order as normal and choose the Express Post shipping option.

 

RETURNS POLICY

Skater HQ offers a comprehensive 30 day returns policy to ensure you enjoy your purchase. If the item you have purchased is the wrong size, you've changed your mind or the colour/style just doesn't work for you then let us help.

We will happily exchange your item or return your purchase for a store credit so you can pick any other item from our extensive product range.

How to return or exchange an item:
  1. Ensure your item(s) are in new/unused condition and in original packaging
  2. Email us at customerservice@skaterhq.com.au to let us know if you want to exchange or return for store credit.
  3. Follow return instructions provided by us via email ensuring that no shipping labels are attached to the returned items or their packaging
  4. When your product is received and processed by us you'll be notified via email.

RETURN ADDRESS:

Skater HQ
PO BOX 10158
ADELAIDE BC SA 5000

TERMS & CONDITIONS

- Please download and fill in the returns form and include it in your return package. Returned products should be in new/unused condition and original packaging.
- Turnaround time for processing returns is up to 7 working days from the point we receive the returned product.
- We do not issue refunds on "change of mind" returns, so please choose carefully.
- We do not offer cash refunds or returns on sale/clearance items.
- The purchaser will be responsible for cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.

 

WARRANTIES

All products sold by Skater HQ come with standard manufacturing guarantees against faults: If the product has a manufacturing fault we will repair or replace it free of charge once we are satisfied that the fault is as a result of manufacturing and NOT from extreme riding or over use. If it is practical to repair a faulty product then we will, or else at our discretion, we will replace the product. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please contact us for more information.

 

POSTAGE TO NEW ZEALAND

Simply place your order online and you will be quoted a shipping rate prior to payment. In most cases this will be accurate however for heavy and/or bulky orders we may need to review the shipping rates after you have placed the order.

Delivery charges:

  • 0 - 1Kg: $25
  • 1 - 2Kg: $35
  • 2 - 3Kg: $45
  • 3 - 4Kg: $55
  • 4 - 5Kg: $65

PLEASE NOTE: This only a guide to shipping charges as any shipment will be charged as per the exact weight before it is shipped. 

 

INTERNATIONAL POSTAGE

Skater HQ has recently upgraded out systems so you can get shipping prices online through the checkout process for most countries. If you are getting any errors or no shipping rates are appearing then please email customerservice@skaterhq.com.au and we will see whether we can ship to your location.

 

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