Fraud Blocker Returns Policy | Skater HQ
  • Login

This section doesn’t currently include any content. Add content to this section using the sidebar.

Returns Policy


Our compostable mailers, known as HEROPACKs are used to ship some inline or roller skate orders. Unlike traditional shipping mailers, these are NOT made from single use plastic and can be cut up and placed in your compost bin to completely break down within 90-120 days.

If your skates have arrived in Hero packaging, please reuse the bag for returns or follow the instructions on the packaging to place them in your compost bin.



Skater HQ offers a comprehensive 30 day returns policy to ensure you enjoy your purchase. If the item you have purchased is the wrong size, you've changed your mind or the colour/style just doesn't work for you then let us help.

We will happily exchange your item or return your purchase for a store credit so you can pick any other item from our extensive product range.

How to return or exchange an item:
  1. Ensure your item(s) are in new/unused condition and in original packaging
  2. Email us at to let us know if you want to exchange or return for store credit.
  3. Follow return instructions provided by us via email ensuring that no shipping labels are attached to the returned items or their packaging
  4. When your product is received and processed by us you'll be notified via email.



Skater HQ
PO BOX 10158


- Please download and fill in the returns form and include it in your return package. Returned products should be in new/unused condition and original packaging.
- Turnaround time for processing returns is up to 7 working days from the point we receive the returned product.
- We do not issue refunds on "change of mind" returns, so please choose carefully.
- We do not offer cash refunds or returns on sale/clearance items.
- The purchaser will be responsible for cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.