HERO PACKAGING

Our compostable mailers, known as HEROPACKs are used to ship some inline or roller skate orders. Unlike traditional shipping mailers, these are NOT made from single use plastic and can be cut up and placed in your compost bin to completely break down within 90-120 days.

If your skates have arrived in Hero packaging, please reuse the bag for returns or follow the instructions on the packaging to place them in your compost bin.

RETURNS POLICY - WRONG SIZE

If the item you have purchased is the wrong size and you live in Australia, please email customerservice@skaterhq.com.au within 30 days of purchase. Please note that the item must be in new/unused condition and must be shipped back in the original packaging in order to be exchanged. We do not offer cash refunds or returns on sale items.

RETURN ADDRESS:
PO BOX 10158
ADELAIDE BC SA 5000

RETURNS POLICY - CHANGE OF MIND

Shop with confidence knowing you can easily return or exchange your items within 30 days of purchase. Please note: The returned item must be in its original condition and packaging otherwise Skater HQ may refuse to accept the return. Change of mind returns can either be exchanged for a different product or a store credit of the equivalent value will be issued. We do not offer cash refunds or returns on sale items.

RETURN VIA POST
You can place another order online for the correct size/colour then return your item via post for a refund. Please download and fill in the returns form and include it in your return package.

Step 1: Purchase
Purchase your new product online in the correct size/colour.

Step 2: Post
If you change your mind about the colour or purchased the incorrect size without consultation from one of our sizing experts, you will be responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.

RETURN ADDRESS:
PO BOX 10158
ADELAIDE BC SA 5000

Step 3: Refund
Once we receive the original returned item in as new condition in the original packaging, we will process your refund.