Skater HQ is now open to walk in traffic! Limited appointments are available for Inline/Roller Skate Fittings. Bookings via phone essential. CLICK HERE

*These are authentic Heelys brand shoes with an Australian backed warranty, don't be tricked by counterfeit stock being sold on the internet.

Returns Policy

RETURNS POLICY - WRONG SIZE

If the item you have purchased is the wrong size and you live in Australia, please contact us on 02 8667 7892 or email customerservice@skaterhq.com.au within 21 days of purchase. If we have confirmed the size with you before it was sent, we will email a prepaid return label to your address, so you can mail the item back free of charge. Please note that the item must be in new/unused condition and must be shipped back in the original packaging in order to be exchanged. If you wish to return a product for other reasons we are able to offer store credit if the item is in new/unused condition within 21 days of purchase. We do not offer cash refunds or returns on sale items.

RETURN ADDRESS:
Skater HQ
Unit 8/750 Pittwater Rd
Brookvale, NSW 2100

 

RETURNS POLICY - CHANGE OF MIND

Shop with confidence knowing you can easily return or exchange your items within 21 days of purchase. Please note: The returned item must be in its original condition and packaging otherwise Skater HQ may refuse to accept the return. It is up to the discretion of Skater HQ whether a refund or credit is offered for a 'change of mind' return.

RETURN INSTORE
You can return most items that you have purchased in person to Skater HQ Brookvale for an exchange or store credit. Refunds are offered at the discretion of Skater HQ.


RETURN VIA POST
If you are unable to visit Skater HQ Brookvale in person, you can place another order online for the correct size/colour then return your item via post for a refund. Please download and fill in the returns form and include it in your return package.


 

Step 1: Purchase
Purchase your new product online in the correct size/colour.

Step 2: Post
If you change your mind about the colour or purchased the incorrect size without consultation from one of our sizing experts, you will be responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items. If we confirmed the size of the item with you prior to your purchase but it didn't fit, you will be emailed a prepaid return label.

RETURN ADDRESS:
Skater HQ - Returns
Unit 8/750 Pittwater Rd
Brookvale, NSW 2100
customerservice@skaterhq.com.au

Step 3: Refund
Once we receive the original returned item in as new condition in the original packaging, we will process your refund.

 

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