Terms and Conditions
By accessing this website, you are subject to the following terms and conditions. If you do not agree with the following, then please do not use the site.
All content that is contained within this site is copyrighted by or licensed to Skater HQ. This includes, but is not limited to, product imagery, product descriptions, graphics, and code. Permission is granted to print or electronically copy order summaries for the sole purpose of placing an order or for personal records for an order that has been placed with Skater HQ. Permission to use, distribute, or reproduce any content from Skater HQ for commercial purposes is strictly prohibited unless authorised by Skater HQ.
All trademarks, tradenames, and brand logos are the sole intellectual property of Skater HQ.
All products sold by Skater HQ come with standard manufacturing guarantees against faults: Please refer to the manufacturers website to determine the conditions of that warranty. If the product has a manufacturing fault as agreed with the manufacturer, we will replace it free of charge once satisfied that the fault is as a result of manufacturing and NOT from other reasons. If it is practical to repair a faulty product then we will, or at our discretion, we will replace the product. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please contact us for more information. Please be aware that warranty periods can vary greatly between different parts of the product especially with Trick Scooters and Electric Vehicles.
LIMITATION OF LIABILITY
Skater HQ is not liable for any damages or personal injury which may occur from the use of, or the inability to use, or the improper use of any product on the site. Products sold by Skater HQ are extreme by nature and therefore it is a personal choice to seek the risks involved with their use.
Although Skater HQ strictly monitors the contents of its website, errors do occur. In the event that Skater HQ has incorrectly displayed a product's price, Skater HQ reserves the right to cancel or refuse any orders placed on the product. Skater HQ attempts to contact any customer where such an error has occurred. Skater HQ reserves the right to offer solutions on a case by case basis. Skater HQ does not guarantee the accuracy, correctness, or usefulness of information contained or associated with the site, such as, but not limited to, press releases, industry news, blog updates, or product descriptions and product photos. At the time of publishing such material, Skater HQ attempts to make every effort to ensure that it is current and correct.
PRODUCT IMAGE COLOUR VARIATION
Despite Skater HQ's efforts to provide accurate images of each product, actual colours may vary slightly due to different device screen settings, their capability to display colours and different product finishes over time. By purchasing a product from Skater HQ, you agree to accept the small risk that a slight colour variation may occur between the image seen on screen and the actual product itself. Any returns for a product due to customer dissatisfaction with a colour finish (that is not a fault) will need to comply with the "Change of Mind" Returns Policy.
ELECTRONIC PAYMENT DISCLAIMER
Due to electronic theft, Skater HQ reserves the right to cancel any order which appears to be fraudulent. Skater HQ reserves the right to decide what is characterised as fraudulent and may not disclose every reason if requested. Attempts to contact the customer may or may not occur depending on the severity of the situation.
Although Skater HQ attempts to review all user generated content ,such as comments and reviews, Skater HQ is not responsible for such content or liable for the effects caused by its publication. Skater HQ reserves the right to remove or block any communication that is abusive, offensive or deemed unacceptable by Skater HQ.
- 6 week repayment period, starting at the deposit date
- Minimum deposit – 20% of the total price
- An extension can be arranged under certain conditions
- If payment has not been received within this period, deposit will be forfeited
- Cancelling a layby will incur a termination charge. This charge is your initial 20% deposit
- All of our layby terms and conditions are in accordance with Australian Competition and Consumer Commission
AUSTRALIA POST 'SAFE DROP' LIABILITY
Our parcels are lodged as Signature Required and will be taken to a post office if no one is home. However, a customer may choose a MyPost Safe Drop after receiving their tracking notification, in which case the parcel is left without signature at the customer's own risk, in accordance with Australia Post SafeDrop terms and conditions. Skater HQ cannot be liable for loss or damage incurred from a SafeDrop delivery.
If the item you have purchased is the wrong size and you live in Australia, please contact us on 02 8667 7892 or email firstname.lastname@example.org within 21 days of purchase. If we have confirmed the size with you before it was sent, we will email a prepaid return label to your address, so you can mail the item back free of charge. Please note that the item must be in new/unused condition and must be shipped back in the original packaging in order to be exchanged. If you're unhappy with your purchase or change your mind, we're happy to EXCHANGE your product or offer you STORE CREDIT to the value of your original purchase (less freight). We do not issue refunds on "change of mind" returns so please choose carefully. If you wish to return a product for other reasons we are able to offer store credit if the item is in new/unused condition. We do not offer cash refunds. No returns on sale items.
REGIONAL PRODUCT LIMITATIONS
Certain products may only be purchased by customers within Australia. Skater HQ reserves the right to refuse the sale of such products to overseas customers and cancel any orders created.
RESALE AND REDISTRIBUTION
All products purchased must not, by way of trade, be resold or offered for commercial resale or redistribution. If a product is purchased with these intentions, we will not authorise the transaction and the order will be cancelled.