Returns Policy
HERO PACKAGING
Our compostable mailers, known as HEROPACKs are used to ship some inline or roller skate orders. Unlike traditional shipping mailers, these are NOT made from single use plastic and can be cut up and placed in your compost bin to completely break down within 90-120 days.
If your skates have arrived in Hero packaging, please reuse the bag for returns or follow the instructions on the packaging to place them in your compost bin.
RETURNS POLICY
Skater HQ offers a comprehensive 30 day returns policy to ensure you enjoy your purchase. If the item you have purchased is the wrong size, you've changed your mind or the colour/style just doesn't work for you then let us help.
We will happily exchange your item or return your purchase for a store credit so you can pick any other item from our extensive product range.
How to return or exchange an item:
- Ensure your item(s) are in new/unused condition and in original packaging
- Email us at customerservice@skaterhq.
com.au to let us know if you want to exchange or return for store credit. - Follow return instructions provided by us via email ensuring that no shipping labels are attached to the returned items or their packaging
- When your product is received and processed by us you'll be notified via email.
RETURN ADDRESS:
Skater HQ
PO BOX 10158
ADELAIDE BC SA 5000
TERMS & CONDITIONS
- Turnaround time for processing returns is up to 7 working days from the point we receive the returned product.
- We do not issue refunds on "change of mind" returns, so please choose carefully.
- We do not offer cash refunds or returns on sale/clearance items.
- The purchaser will be responsible for cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.
- We do not offer cash refunds or returns on sale/clearance items.
- The purchaser will be responsible for cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.
