FREE SHIPPING FOR AUSTRALIAN ORDERS OVER $300

02 8667 7892

TERMS AND CONDITIONS

By accessing this website, you are subject to the following terms and conditions. If you do not agree with the following, then please do not use the site.

 

COPYRIGHT

All content that is contained within this site is copyrighted by or licensed to Skater HQ. This includes, but is not limited to, product imagery, product descriptions, graphics, and code. Permission is granted to print or electronically copy order summaries for the sole purpose of placing an order or for personal records for an order that has been placed with Skater HQ. Permission to use, distribute, or reproduce any content from Skater HQ for commercial purposes is strictly prohibited unless authorised by Skater HQ.

 

TRADEMARKS

All trademarks, tradenames, and brand logos are the sole intellectual property of Skater HQ.

 

WARRANTY DISCLAIMER

All products sold by Skater HQ come with standard manufacturing guarantees against faults. If the product has a manufacturing fault we will replace it free of charge once we are satisfied that the fault is as a result of manufacturing and NOT from extreme riding or over use. If it is practical to repair a faulty product then we will, or else at our discretion, we will replace the product. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please contact your local dealer for more information.

 

LIMITATION OF LIABILITY

Skater HQ is not liable for any damages or personal injury which may occur from the use of, or the inability to use, or the improper use of any product on the site. Products sold by Skater HQ are extreme by nature and therefore it is a personal choice to seek the risks involved with their use.

 

TYPOGRAPHICAL ERRORS

Although Skater HQ strictly monitors the contents of its website, errors do occur. In the event that Skater HQ has incorrectly displayed a product's price, Skater HQ reserves the right to cancel or refuse any orders placed on the product. Skater HQ attempts to contact any customer where such an error has occurred. Skater HQ reserves the right to offer solutions on a case by case basis. Skater HQ does not guarantee the accuracy, correctness, or usefulness of information contained or associated with the site, such as, but not limited to, press releases, industry news, blog updates, or product descriptions and product photos. At the time of publishing such material, Skater HQ attempts to make every effort to ensure that it is current and correct.

 

ELECTRONIC PAYMENT DISCLAIMER

Due to electronic theft, Skater HQ reserves the right to cancel any order which appears to be fraudulent. Skater HQ reserves the right to decide what is characterised as fraudulent and may not disclose every reason if requested. Attempts to contact the customer may or may not occur depending on the severity of the situation.

 

PARTICIPATION DISCLAIMER

Although Skater HQ attempts to review all user generated content ,such as comments and reviews, Skater HQ is not responsible for such content or liable for the effects caused by its publication. Skater HQ reserves the right to remove or block any communication that is abusive, offensive or deemed unacceptable by Skater HQ.

 

CONTACT DISCLAIMER

We may need to contact you based on the information that you provide us when placing an order. If we are unable to contact you or the information that you provide us is incorrect, we reserve the right to cancel the order. Skater HQ will not distribute, sell, or share your information and only uses it in relation to internal affairs. Please see the Privacy Policy page for additional clarification.

 

LAYBY

  • 6 week repayment period, starting at the deposit date
  • Minimum deposit – 20% of the total price
  • An extension can be arranged under certain conditions
  • If payment has not been received within this period, deposit will be forfeited
  • Cancelling a layby will incur a termination charge. This charge is your initial 20% deposit
  • All of our layby terms and conditions are in accordance with Australian Competition and Consumer Commission

 

RETURNS

If the item you have purchased is the wrong size and you live in Australia, please contact us on 02 8667 7892 or email customerservice@skaterhq.com.au within 21 days of purchase. If we have confirmed the size with you before it was sent, we will email a prepaid return label to your address, so you can mail the item back free of charge. Please note that the item must be in new/unused condition and must be shipped back in the original packaging in order to be exchanged. If you wish to return a product for other reasons we are able to offer store credit if the item is in new/unused condition. We do not offer cash refunds or returns on sale items.

 

REGIONAL PRODUCT LIMITATIONS

Certain products may only be purchased by customers within Australia. Skater HQ reserves the right to refuse the sale of such products to overseas customers and cancel any orders created.