FREE SHIPPING FOR AUSTRALIAN ORDERS OVER $300

02 8667 7892

02 8667 7892

POSTAGE AND RETURNS

Please note these are only guidelines and are subject to change. If you are shipping multiple items then we will work out a discounted rate for the whole package rather than charge you per item. We will advise you of the final delivery charge when we contact to arrange payment of your order.

 

FREE SHIPPING

We provide Free Shipping on orders $300 and above Australia wide (Does not apply to fun boxes, ramps, rails, Evolve Skateboards or in-store purchases). Select "Free Shipping" as the shipping method during the checkout process so you don't miss out!

 

STORE PICK UP

 If "Store Pick Up" is selected in the checkout process, customer service will contact you for your preferred pick up location at either the Manly store, Moore Park store or Brookvale office.

 

EXPRESS DELIVERY WITHIN AUSTRALIA

We also offer an express delivery option so your products will approximately arrive 1 day (if you're in the express delivery zone) after we receive your payment. To arrange an express delivery just place your order as normal and let us know when we call to finalise payment.

 

RETURNS

If the item you have purchased is the wrong size and you live in Australia, please contact us on 02 8667 7892 or email customerservice@skaterhq.com.au within 21 days of purchase. If we have confirmed the size with you before it was sent, we will email a prepaid return label to your address, so you can mail the item back free of charge. Please note that the item must be in new/unused condition and must be shipped back in the original packaging in order to be exchanged. If you wish to return a product for other reasons we are able to offer store credit if the item is in new/unused condition. We do not offer cash refunds or returns on sale items.

RETURN ADDRESS:
Skater HQ
Unit 8/750 Pittwater Rd
Brookvale, NSW 2100

 

WRONG SIZE

If the item you have purchased is the wrong size and you live in Australia, please contact us on 02 8667 7892 or email customerservice@skaterhq.com.au We will email a prepaid return label to your address, so you can mail the item back free of charge. Please note that the item must be in "new/unused" condition and must be shipped back in the original packaging in order to be exchanged.

 

WARRANTIES

All products sold by Skater HQ come with standard manufacturing guarantees against faults: If the product has a manufacturing fault we will replace it free of charge once we are satisfied that the fault is as a result of manufacturing and NOT from extreme riding or over use. If it is practical to repair a faulty product then we will, or else at our discretion, we will replace the product. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please contact us for more information.

 

POSTAGE TO NEW ZEALAND

Simply place your order online and we will contact you to arrange payment. Make sure to include your phone number when placing your order.

Delivery charges:

  • 0 - 1Kg: $25
  • 1 - 2Kg: $35
  • 2 - 3Kg: $45
  • 3 - 4Kg: $55
  • 4 - 5Kg: $65

PLEASE NOTE: This only a guide to shipping charges as any shipment will be charged as per the exact weight before it is shipped. For all enquiries about New Zealand orders please email customerservice@skaterhq.com.au and we will contact you with a quote.

 

INTERNATIONAL POSTAGE

Although the Skater HQ web site does not automatically support international orders we can still quote you for international delivery. For all enquiries about international orders please email customerservice@skaterhq.com.au with the following information and we will contact you with a quote:

  • NAME
  • LAST NAME
  • POSTAL ADDRESS
  • CONTACT PHONE NUMBER
  • PRODUCT(S) YOU ARE AFTER